Help center

Pick the event, hit "Buy and add", select quantity and pay with card. You'll get the QR ticket via email and inside your CTXplorer account instantly.

Yes. We process via Stripe (PCI DSS Level 1). We never store card numbers. Apple Pay and Google Pay are supported.

If the event allows it, you can reassign the QR from "My tickets". The original gets invalidated and a fresh one is issued to the recipient.

MXN, EUR, USD and GBP depending on event city. Conversion is handled by your bank.

Each event has its own refund policy set by the organizer and shown before purchase. If the event is cancelled, refunds happen automatically to the original method.

We process within 24-48 business hours. Your bank may take 3-10 additional days to reflect the credit.

Your ticket is valid for the new date. If you cannot attend the new date, you are entitled to a full refund.

An itinerary that combines paid events, free plans, restaurants and optimized routes. You build it yourself or our AI generates one in 30 seconds based on your interests, budget and party size.

No. The tool is free. You only pay for the events you decide to buy inside your plan.

Yes. Each plan has a public link you can send to your guests. They can join, see the route and buy their own tickets.

Yes. A free account lets you receive QR tickets, request refunds, leave reviews and create Perfect Days. Sign up with Google or email.

From "My profile" you can request deletion. We remove personal data within 30 days, keeping only what is legally required (invoices, payments).

Minimum required with Stripe (payments), with organizers (entry validation) and with anonymized analytics services. Details at /legal/privacy.

Create a business account at /onboarding/business and submit your event. We review within 48h. Commission applies only on tickets sold.

We pay every Monday for the prior week's sales, net of commission and applicable taxes.